AtShophoria, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below to understand your rights and options.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns under the following conditions:

• The item must beunused,unworn, and in itsoriginal packaging

• The return request must be submitted within14 days of delivery

• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a return or refund.

Non‑Returnable Items

The following items arenon‑returnable:

• Items marked asFinal Sale

• Gift cards

• Downloadable or digital products

• Personal care or hygiene products once opened

• Items damaged due to misuse, normal wear and tear, or improper handling

How to Request a Return

To initiate a return, please contact us at:

📧support@shopshophoria.com

Include the following information in your email:

• Order number

• Reason for return

• Photos or videos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if approved.

Return Shipping Costs

• Customers are responsible forreturn shipping costs, unless the item is defective or incorrect.

• Shipping fees arenon‑refundable.

• We recommend using a trackable shipping service, as Shophoria is not responsible for lost return shipments.

Damaged or Defective Items

If you received a damaged, defective, or incorrect item:

• Contact us within48 hours of delivery

• Provide clear photos or videos of the issue

Once verified, we will offer areplacement, store credit, or full refund, depending on the situation.

Refunds

• Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed back to theoriginal payment method within5–10 business days.

• Processing times may vary depending on your bank or payment provider.

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Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card company

2. Contact your payment provider

3. Email us atsupport@shopshophoria.com for assistance

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Order Cancellations

• Orders may be cancelled within12 hours of purchase.

• Once an order has been processed or shipped, it cannot be cancelled.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.

Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback. Our team is committed to resolving issues quickly and fairly.

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Changes to This Policy

Shophoria reserves the right to update or modify this Returns & Refund Policy at any time. Changes will take effect immediately upon posting on our website.

Contact Us

For any questions regarding returns or refunds, please contact:

📧support@shopshophoria.com

Thank you for shopping withShophoria 🤍